I truly love the jacket and was very excited to wear it. However, while unpacking it to prepare my outfit, one of the snap buttons became stuck and caused a small hole in the fabric when I attempted to open it. I reached out to Kleaux Kouture and we came to a resolution. Their kindness, professionalism, understanding and empathy goes a long way! I will shop more with Kleaux Kouture! 💛💜💚